I no longer have piles of dirty laundry all around my flat - no it was not really that bad. The new washer/dryer was installed yesterday. The property management company also let me know why they so quickly allowed access to the flat. Turns out that the contractors only work in certain areas on certain days and Monday they were in Richmond, if they didn't do the installation on Monday it might not have happened for another week.
The new unit is much quieter and has a larger capacity which is great, it's a shame I didn't break it sooner :)